Our clients’ users encountered challenges with their transport scheduling tool, which had a steep learning curve and provided a poor user experience.

To address these issues, our team simplified the user workflow and interface. Through extensive user interviews and iterative testing, we identified and removed seldom-used functions. Additionally, we introduced a step-by-step workflow wizard to seamlessly guide users through essential tasks. As a result of these enhancements, the redesigned workflow reduced schedule creation time by 28%, significantly improving both user experience and operational efficiency.

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